Shipping policy

Shipping & Return Policy – Aurele Furniture

Thank you for shopping with Aurele Furniture. We are committed to providing you with premium products and a smooth shopping experience. Please read our policy carefully to understand our shipping and return terms.

Return Policy

We offer a 3-day return window from the date of delivery.

Eligibility:

• Items must be in their original condition, unused, and with all packaging, tags, and accessories intact.

• The 3-day period begins on the date of delivery.

• Please note: Display images are taken in a professional studio, so slight color or texture variations may occur. Customers may request actual product images/videos before purchase.

Return Process

• Contact our customer support within 3 days of delivery.

• Provide order details and the reason for return.

• Our team will guide you through packaging, authorization, and return shipping instructions.

Return Charges

• Defective/Damaged Items: We will cover return shipping costs, and you may choose a full refund or replacement.

• Non-Defective Returns: Return shipping will be at the buyer’s cost. A restocking fee may apply.

Refund Process

• Refunds will be processed within [X] business days after inspection of the returned item.

• Refunds are issued via the original payment method, unless otherwise agreed.

Exclusions

• Personalized or custom-made items are non-returnable.

Additional Information

• Pack the item securely to prevent damage during return shipping.

• We recommend using a traceable shipping method and keeping proof of shipment.

• Any promotional items or gifts received must also be returned.

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